Privacy Policy

Introduction

Welcome to SFC+ Inc. (“Company”, “we”, “our”, “us”, “SFC+")! Thank you for clicking our Terms and Conditions. 

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your use of the SFC+ website (“website”) or the SFC+ mobile application (“Service”, “Platform”) located at www.sfc.plus operated by SFC+ Inc.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard, and disclose information that results from your use of our website. Please click on the link above to read that document. 

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound by them.

If you do not agree with (or cannot comply with) these Agreements, then you may not use the Service, but please let us know by reaching out to us via email at support@sfc.plus so we can try to find a solution. These Terms apply to all visitors, users, and others who wish to access or use our Service.

Services Offered

SFC+ Inc. is authorized to provide the following services (“Services”) to its customers and registered users (“Users”) of the website or Platform:

1. Facilitation of earning and using of reward points from merchants (“Merchants”) in the United States to receivers (“Users”).

2. Provide technology to enable points facilitation, report generation, notification sending (SMS and Email), and mobile transactions.
3. Provide technology to promote and enable use of digital products and services with partner merchants.
4. Provide technology and services for marketing and remarketing ads to the Data Subject, who is the subject of Personal Data.

Eligibility of Users

Only registered users are allowed to transact with the Company. As part of the onboarding and registration process, you represent and warrant that:

1. You are an individual of legal age (at least 18 years old).

2. You have full authority to enter into this Agreement.
3. You will not be violating any laws or regulations by registering with us, entering into or performing any part of this Agreement, or by otherwise using the Service.
4. You are not an agent or a representative acting for an undisclosed principal or their party beneficiary.
5. All information provided by you as part of your registration and use of the Service is accurate and complete, and you undertake to promptly notify us of any changes to such information either through profile update feature, call, or email.
6. All information provided by you as part of your registration and use of the Service is accurate and complete, and you undertake to promptly notify us of any changes to such information.

Availment of Service

If you wish to avail yourself of any product or service made available through the Platform, including the facilitation of reward points (“Reward Points”), you may be asked to supply certain information relevant to your transaction including, without limitation, your account details.
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We may employ the use of third-party services for the purpose of facilitating transactions and the completion of the Service. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your specific transaction at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order, or other reasons.

We reserve the right to refuse or cancel your transaction if fraud or an unauthorized or illegal transaction is suspected.

Business Day

For purposes of this Agreement, one “Business Day” means any day, other than a Saturday, Sunday, federal or state holiday across states, on which SFC+ Inc’s offices are open for business.

Accounts

All users who are eligible to register for our Service, as defined in the Eligibility of Users section above, may open an SFC+ account to access our Platform.

You are responsible for maintaining the confidentiality of your SFC+ account and password, including but not limited to the restriction of access to your computer, mobile devices, and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

Multiple Registrations

Multiple registrations are prohibited. You may register for a SFC+ account only once, and each user must maintain a separate registration. If we detect multiple active registrations for a single user, we reserve the right to merge or terminate the registrations and refuse you all continued use of the Service without notice to you.

Transaction History

You can access the details of all your Transactions and other information relating to your use of the Service by logging into the mobile application and viewing the “Recent Transactions” section on the home page.

Refused Transactions

We reserve the right in our sole discretion to refuse any Transaction. Reasons for refusal may include, but are not limited to, an inability to match your registration information with your bank account details, incorrect Recipient details, or an insufficient deposit amount. We generally will attempt to notify you of any refusal, using the contact information provided as part of your registration, stating (where possible) the reasons for the refusal and whether the problem can be corrected. We will not notify you of a refusal where to do so would be unlawful.

Data Collection and Usage

We collect information from you in a variety of ways when you use our Service, including:

• Registration: When you register for an account, we collect personal information such as your name, email address, phone number, and mailing address.
• Transactions: When you use the Service to facilitate transactions (e.g., sending or receiving reward points), we collect information about the transaction, including the amount, date, recipient information, and your account details.
• Device Information: We collect information about the device you use to access the Service, such as the device type, operating system, IP address, and browser type.
• Usage Data: We collect information about how you use the Service, such as the pages you visit, the features you use, and the time you spend on the Service.

We use the information we collect to:

• Provide and operate the Service
• Process your transactions
• Send you important information about the Service, including changes to our terms, conditions, and policies
• Respond to your inquiries and requests
• Send you marketing and promotional materials (with your consent)
• Improve the Service

Data Storage

We store your data on secure servers located in the United States. We use a variety of security measures to protect your data, including encryption, firewalls, and access controls.

User Rights and Responsibilities

You have the following rights regarding your data:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we delete your personal information.
• Restriction of Processing: You have the right to restrict the processing of your personal information.
• Objection: You have the right to object to the processing of your personal information.
• You are responsible for maintaining the accuracy of the information you provide to us.

Data Breach Notification

In the event of a data breach, we will notify you as soon as practicable if your information is involved. We will also take steps to mitigate the impact of the breach.

Service Providers

We use agents and service providers to help us deliver the Service to you. For example, SFC+ Inc. manages the Service on our behalf as our service provider. Among other functions, SFC+ Inc. provides customer service and other functions and arranges delivery of Suki Points to recipients.

Regardless, all services provided by SFC+ Inc. or other agents or service providers are performed at our direction and subject to our supervision and control.

Error Resolution and Cancellation

If you have any concerns or disputes about the Service, you agree to first try to resolve the dispute informally by contacting the Company.

SFC+ App - General Inquiry
By Email: support@sfc.plus 

‍By Phone: +1 (888) 421-2838
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By Mail: 2883 Surveyor St, Pomona, CA 91768

State Regulator and Consumer Financial Protection Bureau - Questions and ComplaintsFor questions, complaints, or need additional information you may also contact your State money transmitting licensing authority (if any, the specific contact information will be displayed in your Transaction receipt) or the Consumer Financial Protection Bureau at 855-411-2372 855-729-2372 (TTY/TDD) or www.consumerfinance.gov.

Contests and Promotions

Any contests or other promotions (collectively, “Promotions”) made available through Service may be governed by rules that are separate from these Terms and Conditions. If you participate in any Promotions, please review the applicable rules that will be published in our website and our social media channels, as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, Promotion rules will apply.

Content

Content found on or through this Service is the property of Seafood City, or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

Communications

By creating an Account on our Service, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link in these communications or by sending us an email at support@sfc.plus.

Consent for Electronic Disclosures

The Service is an electronic commerce relationship. In order for the Service to be provided to you, we must have your consent to provide access to required disclosures in electronic format. If you do not consent to electronic disclosure of these documents, then you may not use the Service. Your consent applies to all of the documents we provide to you electronically in connection with the Service, including receipts and notices.

Access to electronic disclosures will be provided by way of the Internet. Your history of use of the Service is available for viewing online from your account on the Service Website. In order to view these disclosures, you will need a hardware device that can access the Internet via modem or other form of connection. Your hardware device must run on an appropriate operating system. You must be able to access the Internet to access our mobile application.

If you require a printed copy of your full printed copy of your transaction history, you can request this by emailing us through our Help Center.

We recommend you download or print a copy of this Agreement for your records.

If you consent to electronic access to documents, we are not required to provide you with paper copies. You may obtain these documents in paper form without charge by printing them yourself. If you decide to withdraw your consent for electronic disclosures, you must notify SFC+, Inc via telephone at 1-888-421-2838. Such notice will constitute notice of termination of your registration with us and preclude future use of the Service.

Prohibited Uses and Restrictions

You may use our Service only for lawful purposes and in accordance with Terms. You agree not to use our Service:

1. In any way that violates any applicable national or international law or regulation
2. To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity
3. In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity
4. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of our Service, or which, as determined by us, may harm or offend Company or users of the Service or expose them to liability
5. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise

Additionally, you agree to NOT use the Service for the following purposes:

1. Use the Service in any manner that could disable, overburden, damage, or impair the Service or interfere with any other party’s use of the Service, including their ability to engage in real-time activities through the Service
2. Use the Service to violate this Agreement or applicable laws, rules, or regulations
3. Use the Service to send money to a recipient that violates this agreement, applicable laws, rules, or regulations
4. Use any robot, spider, or other automatic device, process, or means to access the Service for any purpose, including monitoring or copying any of the material on the Service
5. Use any device, software, or routine that interferes with the proper working of the Service
6. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful
7. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service, the server on which the Service is stored, or any server, computer, or database connected to the Service
8. Attack the Service via a denial-of-service attack or a distributed denial-of-service attack
9. Take any action that may damage or falsify the Company’s rating
10. Attempt to interfere with the proper working of the Service

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics platform from Google LLC that tracks visits, bounce rates, and other metrics to measure website traffic. Data collected by Google through Google Analytics is used to monitor the Platform and is shared with other Google services for its own purposes, such as to provide personalized ads. To find out more, please read Google’s Privacy Terms as well as Google Analytics’ data practices.

Mixpanel

Mixpanel is a web and mobile-based analytics service provided by Mixpanel Inc. Mixpanel collects and analyzes website traffic data to measure how the Service is used and how to improve the Platform’s user retention. You can find out more about which types of data Mixpanel collects in its Terms of Use. In addition, Mixpanel also has policies in place for users that enable “Do Not Track” settings, which you can read about on this page.

Intellectual Property

The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of SFC+, Inc and its licensors. The Service is protected by copyright, trademark, and other laws of the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of SFC+, Inc.

Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.
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If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to support@sfc.plus, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims.”
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You may be held accountable for damages (including costs and attorneys' fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

DMCA Notice and Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright's interest;
• A description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
• Identification of the URL or other specific location on Service where the material that you claim is infringing is located;
• Your address, telephone number, and email address;
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

You can contact our Copyright Agent via email at support@sfc.plus.

Error Reporting and Feedback

You may provide us directly at support@sfc.plus with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire, or assert any intellectual property right or other rights, title, or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited, and perpetual right to use (including copy, modify, create derivative works, publish, distribute, and commercialize) Feedback in any manner and for any purpose.

Links To Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by SFC+, Inc.
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SFC+ Inc. has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that SFC+ Inc shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such third-party websites or services

Operational Definition of Terms

• SFC+ - A mobile app rewards program designed to reward our valued users by providing them exclusive promos, discounts, and reward points with our partnered Filipino brands, retailers, and services in North America.
• Users - Frequent shoppers of Seafood City Supermarket stores who have an existing account with the SFC+ app.
• Seafood City Supermarket - A Filipino supermarket chain in the US that offers a wide selection of imported Filipino-Asian goods as well as American staples.
• QR code - Otherwise known as “Quick Response” code, consists of an array of black and white squares, typically used for storing a user’s account number for reading by the camera on a smartphone or POS terminal.
• POS scanner - Otherwise known as a “Point-of-sale” scanner, is a hand-held or stationary input device used to capture and read information from a barcode or QR code.
• Smartphone - A handheld mobile phone that can be used to capture, store, or read information from a given QR code.
• Suki Points - A unit of reward under the loyalty program, which may be used by a user to redeem rewards in the form of a cash equivalent.
• Cash equivalent - The amount of money for which it can be redeemed by points, and can be used to purchase goods or services from the Seafood City Supermarket chain and partner merchants.